Support Center
Get help with Outline Color Changer. We're here to assist you with any questions or issues.
Service Status: All Systems Operational📞 Contact Us
✉️ Email Support
support@outlinecolorchanger.com
Response time: 24-48 hours
Available: Monday - Friday
🚨 Technical Issues
tech@outlinecolorchanger.com
For app crashes and bugs
Include device info and screenshots
💳 Billing Support
billing@outlinecolorchanger.com
Credit purchases and refunds
Include transaction ID
❓ Frequently Asked Questions
How do credits work?
Each photo transformation uses 1 credit. Credits never expire and can be purchased in packages from $4.99 to $39.99.
What image formats are supported?
We support JPG, PNG, and HEIC formats. Images should be under 50MB for best results.
How long does processing take?
Most images are processed within 30-60 seconds, depending on complexity and server load.
Can I get a refund for credits?
Credits are non-refundable, but we'll help with technical issues that prevent usage.
Are my photos stored?
No, we delete your original photos immediately after processing for privacy protection.
Why did my transformation fail?
Check your internet connection, ensure image quality is good, and verify you have available credits.
🔧 Troubleshooting Guide
App Crashes or Won't Open
- Force close the app and restart
- Restart your device
- Update to the latest app version
- Check available storage space (need 1GB+ free)
- Contact support if issues persist
Photo Upload Issues
- Check camera and photo library permissions in Settings
- Ensure stable internet connection
- Try a different photo or reduce image size
- Clear app cache and restart
Processing Fails or Takes Too Long
- Verify you have credits available
- Check internet connection stability
- Try again during off-peak hours
- Ensure photo is clear and well-lit
Credit Purchase Problems
- Verify payment method in App Store
- Restart app after purchase
- Check purchase history in App Store
- Contact Apple Support for payment issues
📱 System Requirements
Minimum Requirements:
- iOS 12.0 or later
- iPhone 6s or newer
- 1GB available storage
- Internet connection required
Recommended:
- iOS 15.0 or later
- iPhone 12 or newer
- 2GB available storage
- Wi-Fi connection for best performance
🔒 Privacy & Security
Your privacy is our priority:
- Images are processed securely and deleted immediately
- No data is shared with third parties
- All communications are encrypted
- Read our full Privacy Policy
💡 Feature Requests & Feedback
We love hearing from our users! Send us your ideas and feedback:
- Feature Requests: feedback@outlinecolorchanger.com
- Bug Reports: Include device model, iOS version, and steps to reproduce
- App Store Reviews: Help others discover the app with honest reviews
Upcoming Features
- 🎨 Advanced color palette tools
- 📤 Direct social media sharing
- 🖼️ Batch processing for multiple photos
- 🎯 Improved AI accuracy for complex images
📋 Before Contacting Support
To help us assist you quickly, please include:
- Device model and iOS version
- App version (found in Settings > About)
- Detailed description of the issue
- Screenshots or screen recordings if applicable
- Steps to reproduce the problem
- Transaction ID for billing issues
🌐 Other Resources
- Terms of Use - Legal terms and conditions
- Privacy Policy - How we protect your data
- App Homepage - Learn more about features
- App Store: Rate and review the app
Still Need Help?
Our support team is ready to help you get the most out of Outline Color Changer.
Email: support@outlinecolorchanger.com
We typically respond within 24-48 hours during business days.